Refund & Return Policy
At Otrixa, we are committed to your satisfaction with our high-quality wood stoves. If you are not fully satisfied with your purchase, this Refund & Return Policy outlines how you can return products and request refunds.
Eligibility for Returns
You may return wood stoves within 30 days of delivery if they are unused, in their original packaging, and in the same condition as when received. Products that are damaged, altered, or missing parts may not be eligible for a return.
How to Initiate a Return
To start a return, please contact our support team at support@mediumvioletred-hare-737565.hostingersite.com or call (657) 208-2219. Provide your order number, product details, and reason for the return. Our team will guide you through the return process and provide instructions for shipping the product back.
Refund Process
Once your returned item is received and inspected, Otrixa will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days, and the amount will be credited back to your original payment method. Shipping costs are non-refundable, except in cases of defective or damaged products.
Exchanges
If you wish to exchange a wood stove for a different model or size, please contact us at support@mediumvioletred-hare-737565.hostingersite.com or (657) 208-2219. Exchanges are subject to product availability and the same eligibility conditions as returns.
Damaged or Defective Products
If your wood stove arrives damaged or defective, please contact Otrixa immediately. We will provide instructions for returning the item and issue a replacement or refund at no additional cost.
Contact Us
For any questions about our Refund & Return Policy or assistance with a return, contact Otrixa at:
Email: support@mediumvioletred-hare-737565.hostingersite.com
Phone: (657) 208-2219
Address: 4426 E Los Angeles Ave, California 93063, USA