Shipping Policy
At Otrixa, we are committed to providing fast, reliable, and safe delivery of our high-quality wood stoves. This Shipping Policy outlines how we process, handle, and deliver orders to ensure a smooth experience for our customers.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods, processing may take slightly longer, and customers will be notified of any delays.
Shipping Methods & Delivery Times
Otrixa ships via trusted carriers across the USA. Estimated delivery times are:
Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days
Delivery times may vary depending on your location and carrier availability. Customers will receive tracking information via email once the order is shipped.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method and delivery location. Any applicable shipping fees will be clearly displayed before completing your purchase.
Order Tracking
Once your order is shipped, Otrixa provides a tracking number via email. You can use this number to monitor the status of your shipment and estimated delivery date.
Damaged or Lost Items
If your wood stove arrives damaged or is lost during shipping, please contact Otrixa immediately at support@mediumvioletred-hare-737565.hostingersite.com or (657) 208-2219. We will work with the carrier to resolve the issue and provide a replacement or refund as applicable.
International Shipping
Currently, Otrixa ships only within the USA. International shipping is not available at this time.
Contact Us
For any questions about our Shipping Policy or assistance with your order, contact Otrixa at:
Email: support@mediumvioletred-hare-737565.hostingersite.com
Phone: (657) 208-2219
Address: 4426 E Los Angeles Ave, California 93063, USA